Cancellation policy
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order.
To exercise your right of withdrawal, please contact us at hello@cleansheets.eu before the withdrawal period expires.
The products must be returned within 14 days after notifying us of your decision to withdraw.
The customer is responsible for the cost of returning the products.
Products must be returned in substantially the same condition as received. If the products have been used beyond what is necessary to establish their nature, characteristics and functionality, any resulting loss in value may be deducted from the refund.
Refunds
Once we have received and approved the returned products, the purchase amount will be refunded using the same payment method used for the original purchase.
Subscription
By purchasing a subscription, you will automatically receive new deliveries according to the selected delivery interval.
Payment will be charged automatically before each shipment using your chosen payment method.
By completing your purchase, you acknowledge and agree that your subscription will automatically renew until you choose to cancel it.
Commitment
There is no minimum commitment period.
You may cancel your subscription at any time.
Changes or Cancellation
At any time, you may:
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Change your delivery interval
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Skip a delivery
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Pause your subscription
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Cancel your subscription
Any changes or cancellations must be made no later than 48 hours before the next scheduled payment. Otherwise, the upcoming order will be processed as planned, and the changes will take effect from the following delivery.
Right of Withdrawal
Subscriptions purchased online are covered by a 14-day right of withdrawal.
If the first shipment has already been delivered within the withdrawal period, we reserve the right to deduct the value of the delivered products from any refund, in accordance with applicable consumer legislation.